Caleb Brown

Townline Dispatch is an AI-powered front desk and shared inbox for local businesses. It brings calls, texts, emails, and Instagram DMs into one workspace so small teams can respond faster, capture missed leads, and let AI handle routine intake, summaries, drafting, and follow-up while keeping humans in control.

Built for service businesses like HVAC, plumbing, auto repair, salons, dentists, contractors, and property managers, Townline combines communication infrastructure, AI assistance, business knowledge, and a lightweight CRM. Customers can reach a business through the channels they already use, while Townline normalizes each interaction into conversations, messages, contacts, calls, transcripts, notes, tasks, and activity history.

The product is still in active development, but the core direction is an operating layer for local-business communication: one place to answer customers, manage context, route urgent requests, verify business knowledge, and eventually power a full AI front desk that is affordable and practical for small teams.

Tech Stack

Web App
Next.js App Router
React + TypeScript
Tailwind CSS
Supabase / Postgres
Prisma ORM
Vercel hosting and serverless functions

Communications
Telnyx for phone numbers, SMS, voice, forwarding, provisioning, and webhooks
Postmark for email handling
Instagram messaging integration
Hosted SMS and port-in support

AI / Automation
Vercel AI SDK
AI-assisted reply drafting, triage, thread summaries, and escalation logic
Knowledge-backed responses using verified business facts
Inngest for event-driven workflows, webhook processing, deduping, routing, and retries

Product Systems
Unified inbox for calls, texts, emails, and Instagram DMs
Contacts, companies, identifiers, notes, tasks, tags, and activity timelines
Knowledge base for FAQs, business facts, source pages, documents, and verification states
Stripe billing with Starter, Growth, and Pro plans
Admin telemetry, provisioning events, audit logs, and stuck-message detection